Cable Channels and Video on Demand
Cable Channels
- A. Delayed or Slow Loading of EPGs
- In some cases, the EPG takes longer time to load. You may opt to reset your digibox by simply unplugging it from the wall outlet. Wait for about 30 seconds and plug it back in. Allow your digibox to reboot. If EPG loading problems continue, please rescan your digibox. It is possible that your digibox isn't receiving the proper signals needed to populate it.
- B. Missing EPGs
- There are certain channels that display a “no program information” message. This occurs when the EPG schedules are not readily available from our channel partners. We continue to approach them, as well as other broadcasters, to supply us with any missing EPG data.
- C. Incorrect EPGs
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Due to the extended programming of some shows, such as live TV events, specials, live sports, and breaking news, EPG schedule changes are not always administered real-time. This transfer of information requires time to process from our end.
We try to maintain the EPG schedules as accurate as possible. For immediate concerns, please email skyserves@mysky.com.ph.
Video-On-Demand
We have partnered with several video streaming sites for a more enhanced viewing experience namely, HBO GO, Netflix, and Viu Premium.
Enjoy the convenience of our partner billing arrangement with HBO GO and Netflix or sign-up for discounted vouchers with Viu Premium using your SKY account. Visit vod.mysky.com.ph to learn more about this.
We continue to partner with more streaming apps to expand our content offerings for SKY subscribers.HBO GO is an over-the-top streaming service which offers live and on demand content from HBO. This service is available to SKYcable and SKY Fiber/SKYbroadband subscribers.
Depending on your SKY plan, you may choose to subscribe to the service at two available options: Php99 per month or Php149 per month. Click here for more details: mysky.com.ph/hbogoViu Premium is a paid service that gives access to Asian movies, dramas & variety shows with zero ads, and unlimited downloads. Content is delivered as fast as 8 hours after its original telecast, and available via TV app or TV casting in full HD (1080p).
Enjoy a discounted rate atPhp 99 per month using your SKY account. Here’s how you can redeem your Viu Premium vouchers: mysky.com.ph/viu. For inquiries, feedback and suggestions, please message us on our website.