Cable Channels and Video on Demand
- A. Delayed or Slow Loading of EPGs
- In some cases, the EPG takes longer time to load. You may opt to reset your digibox by simply unplugging it from the wall outlet. Wait for about 30 seconds and plug it back in. Allow your digibox to reboot. If EPG loading problems continue, please rescan your digibox. It is possible that your digibox isn't receiving the proper signals needed to populate it.
- B. Missing EPGs
- There are certain channels that display a “no program information” message. This occurs when the EPG schedules are not readily available from our channel partners. We continue to approach them, as well as other broadcasters, to supply us with any missing EPG data.
- C. Incorrect EPGs
Due to the extended programming of some shows, such as live TV events, specials, live sports, and breaking news, EPG schedule changes are not always administered real-time. This transfer of information requires time to process from our end.We try to maintain the EPG schedules as accurate as possible. For immediate concerns, please email firstname.lastname@example.org.
We have partnered with several video streaming sites for a more enhanced viewing experience namely, HBO GO, Netflix, Viu Premium and iWantTFC.
Enjoy the convenience of our partner billing arrangement with HBO GO and Netflix or sign-up for discounted vouchers with Viu Premium and iWantTFC Premium using your SKY account. Visit vod.mysky.com.ph to learn more about this.We continue to partner with more streaming apps to expand our content offerings for SKY subscribers.
iWantTFC Standard is a paid service that comes at no additional cost to all SKY subscribers. This exclusive offer to all SKY subscribers allows access to the full library of movies, all live channels and live programs, and iWant Originals - absolutely FREE. The Standard plan contains ads, and can stream to one (1) device at a time only.
iWantTFC Premium is a paid service available to SKY subscribers at an exclusive 50% discount or Php 59 per month. With iWantTFC Premium, subscribers can enjoy access to the full Filipino movie library, all live channels and live programs, and iWant Originals, ad-free with one (1) free movie-for-rent each month. The Premium plan can stream up to two (2) devices simultaneously.Get your iWantTFC vouchers here: mysky.com.ph/iwanttfc
HBO GO is an over-the-top streaming service which offers live and on demand content from HBO. This service is available to SKYcable and SKY Fiber/SKYbroadband subscribers.Depending on your SKY plan, you may choose to subscribe to the service at two available options: Php99 per month or Php149 per month. Click here for more details: mysky.com.ph/hbogo
Viu Premium is a paid service that gives access to Asian movies, dramas & variety shows with zero ads, and unlimited downloads. Content is delivered as fast as 8 hours after its original telecast, and available via TV app or TV casting in full HD (1080p).Enjoy a discounted rate atPhp 99 per month using your SKY account. Here’s how you can redeem your Viu Premium vouchers: mysky.com.ph/viu. For inquiries, feedback and suggestions, please email email@example.com.