Service Advisories
Self-Help Guides
Bills & Payment
Service Advisories
Products & Services
Cable Channels &
SKY Subscribers
Business Centers
To check if there is an ongoing service issue in your area, just message our 24/7 virtual assistant KYLA. Go to Ask For Help, and select Service Advisory. Make sure to have your 9-digit SKY account number ready for faster assistance.
You can reach KYLA through:
Viber: mysky.com.ph/kylaofsky
Facebook Messenger: m.me/myskyupdates
Web Browser: mysky.com.ph/message-us
Log in your account via mysky.com.ph/myaccounts and go to "My Tasks" drop down and then to "Service Advisories" to check if there's service interruption in your area. To know if you are affected by service interruption, simply message us through our 24/7 virtual assistant, KYLA.
The recorded plant trouble in your area has already been fixed. If you still need further assistance, please send us a message via KYLA. Kindly send us your account name, account number, contact number and specific issue being experienced with your SKY service.
