What you need to know about the sun outage

March 01, 2017 03:17 PM

Sun Outage is characterized by the interruption in satellite signals caused by interference from solar radiation. Twice a year, the sun is in a direct line with a communications satellite and its radiation overwhelms the satellite’s signal. This, in turn, causes disruptions to the feed of several channels sourced from the satellite.

How long does the sun outage last?
It is expected to occur within the period of March 5 - 22, 2017 but will peak within the period of March 12 - 15, 2017. Effects of the sun outage may last for a few minutes per day.

How does the sun outage affect my viewing experience?
SKYcable subscribers may notice brief disruptions in picture and sound quality when watching certain channels.
SKYdirect subscribers may experience brief but simultaneous disruptions in all channels within their line up.

What if signal interruption lasts for more than several minutes?
Let us know if you experience extended periods of signal disruption.
Text INFO to 23668 for SKYdirect customer assistance.
Text INFO to 23662 for SKYcable customer assistance.

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