We understand that you may find talking to someone about your SKY concern works best for you.
With this in mind, our SKY Zones and Business Centers are open to serve you.
| Days Open | Operating Hours | Cut Off | |
|---|---|---|---|
| Metro Manila | |||
| ELJ Mother Ignacia | Monday to Friday | 9am - 6pm | 3pm |
| Caloocan | Monday to Friday | 9am - 6pm | 3pm |
| Malate | Monday to Friday | 9am - 6pm | 3pm |
| Sucat | Monday to Friday | 9am - 6pm | 3pm |
| SM Center Pasig | Monday to Sunday | 10am - 7pm | 5pm |
| SM North EDSA | Monday to Sunday | 10am - 7pm | 5pm |
| SM Southmall | Monday to Sunday | 10am - 7pm | 5pm |
| Luzon | |||
| Baguio Session Road | Monday to Saturday | 9am - 3pm | |
| Baguio Mines View | Monday to Sunday | 9am - 3pm | |
| Urdaneta | Monday to Friday | 9am - 3pm | |
| Dagupan | Monday to Saturday | 9am - 3pm | |
| Laoag | Monday to Saturday | 9am - 3pm | |
| Batac | Monday to Friday | 9am - 3pm | |
| Bulacan | Monday to Saturday | 9am - 3pm | |
| Batangas Tanauan | Monday to Friday | 9am - 3pm | |
| Batangas Lipa | Monday to Friday | 9am - 3pm | |
| Cavite | Monday to Saturday | 8am - 3pm | |
| Laguna Calamba | Monday to Friday | 8am - 3pm | |
| Laguna San Pedro | Monday to Saturday | 8am - 3pm | |
| Laguna Sta Rosa | Monday to Saturday | 8am - 3pm | |
| Visayas | |||
| Bacolod (Lacson) | Mon - Sat | 8am - 5pm | |
| Cebu Ayala Center | Mon - Sun | 10am - 9pm | |
| Cebu Gaisano Fiesta Mall Tabunok | Mon - Sun | 9am - 6pm | |
| Cebu Gaisano Grand Mall Mactan | Mon - Sun | 10am - 6pm | |
| Cebu Mandaue | Mon-Fri | 8am - 5pm | |
| Cebu SM City | Mon - Sun | 10am - 9pm | |
| Dumaguete (GAT Building) | Mon-Sat | 9am - 4pm | |
| Iloilo (SM City) | Mon - Sun | 10am - 9pm | |
| Mindanao | |||
| SM Lanang | Mon - Sun | 10am - 7pm | |
| Gaisano Mall of Davao | Mon - Sun | 10am - 7pm | |
| Matina Crossing | Mon-Sat | 8am - 5pm | |
| Gaisano Mall of Toril | Mon-Sat | 8am - 5pm |
To keep you safe, we continue to implement these practices inside our premises:
- Periodic antigen-testing for frontliners prior to deployment
- Requiring our employees to submit their health declaration and temperature checks prior to entering
- Limited number of visitors allowed inside. No companions will be allowed inside. (Pregnant women, persons with disability (PWDs) or the elderly my seek assistance from the guard.)
- Use of plastic barrier at the service desk
- Sanitation and disinfection of work area before and after every transaction
We would also like to request for your kind understanding as we require all visitors to comply with these safety measures within our site:
- Fill up the health declaration form
- Wear your facemask and face shield at all times
- Step into the footbath before entering
- Allow us to check your temperature.
- Enter only upon the exit of another visitor.
- Stay at least six feet apart from other visitors
We also encourage you to stay safe at home and enjoy the convenience of reaching us fast and easily through these digital channels:
- Reach us through our Customer Web Form
- Get the quick tips and information at our Help and Support page
- Check your account status by Logging in to mySKY
- Know your options for Contactless Ways to Pay
#IngatPoTayo, SKY Kapamilya.
Other Updates
-
Your May 2025 Watch List
-
SKY is transitioning to a fully digital billing system!
-
Your April 2025 Watch List
-
Your March 2025 Watch List
-
Your February 2025 Watch List
