Me & My SKY

The information below applies only to active standalone SKY Fiber subscribers residing in Metro Manila.

SKY is now on pure fiber network with speeds of up to 1Gbps, and you’re in for a major boost!

With SKY’s commercial arrangement with Converge that allows SKY to tap the state-of-the-art fiber-to-the-home (FTTH) network of Converge, you will be able to get the network upgrade for FREE* so you can enjoy faster, superior, and more reliable internet service.

If you haven’t switched yet, here is what you’re missing:

  • Pure fiber internet with speeds of up to 1 Gbps
  • Equal download and upload speeds
  • More reliable service with fewer downtimes
Quick Links
What will happen to your current subscription?

Your current SKY Fiber service will be upgraded to faster speeds, with a minimal or no increase in your monthly service fee.

UPGRADE NOW* The FREE network upgrade is available to all active SKY subscribers residing in Metro Manila with no overdue balance.

SKY is committed to ensuring every subscriber receives the upgrade and making this transition as smooth and seamless as possible.

  • Authorized SKY representatives will be in your area for home visits to replace your current modem with upgraded equipment at no additional cost. Our team will reach out to you on the final schedule of visit depending on your area.
  • Your SKY account will remain active, and services will continue as usual until the network upgrade is completed. To avail of the FREE upgrade and avoid any service interruptions, please ensure your account remains in good credit standing by fully settling your bill on time.
  • After your upgrade, any existing add-on subscriptions and discounts will be discontinued and will no longer be applied to your bill.
Frequently Asked Questions

About the Commercial Arrangement

SKY Cable Corp. has entered into a commercial arrangement with leading Philippine fiber broadband provider Converge Information and Communications Technology Solutions, Inc. that will enable SKY to upgrade its network and improve services to its subscribers. This arrangement allows SKY to use the fiber-to-the-home (FTTH) network of Converge, allowing SKY’s customers to experience access to broadband plans with faster speeds and more reliable internet service.

About the Upgrade

Only active SKY subscribers with no overdue balance are qualified for the FREE upgrade. If you have any outstanding balance or unpaid arrears, we encourage you to fully settle any arrears as soon as possible to qualify for this free upgrade.

The schedule will depend on your area. Please expect an authorized SKY representative to contact you for the final date. If you have not yet requested for an upgrade, send us a request via fiberupgrade.mysky.com.ph

No, you don’t need to pay anything for the equipment upgrade or modem installation. There are no upfront or installation fees. Any authorized SKY representative will not ask for payment, as the equipment upgrade is FREE. If a SKY representative or contractor requests payment for the equipment upgrade, please report them to SKY via KYLA at mysky.com.ph/message-us.

As SKY transitions to a pure fiber-to-the-home network, the equipment upgrade is required to continue accessing our services. If you choose not to avail of the upgrade, your service will end when the SKY legacy network in your area is decommissioned. We strongly encourage you to take advantage of the FREE network and equipment upgrade as this will allow you to enjoy the benefits of a pure FTTH network.

About the Changes to Your Subscription

Your current SKY Fiber plan will receive speed upgrades, with a minimal or no increase in your monthly service fee. To view the subscription plans available to you, visit fiberupgrade.mysky.com.ph.

About Billing

No. SKY will remain your internet service provider with our all-new SKY TruFiber plans. The good news is that by tapping the pure fiber-to-the-home network of Converge, you are assured of a faster and more reliable internet service with the following benefits:
  • Pure fiber internet with speeds of up to 1 Gbps
  • Equal download and upload speeds
  • More reliable service with fewer downtimes

For other inquiries or for further assistance on SKY service-related concerns, please send us a message through our 24/7 virtual assistant, KYLA at mysky.com.ph/message-us.

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