As part our commitment to improve the way we provide service to you, our customers, we will be transitioning to a new and improved billing system. Our new system will enable us to provide improved customer service, adapt to changing customer needs and deliver operational efficiencies, making your SKY experience simpler and more convenient.
These are some effects of the migration to the new billing system to watch out for:
1. New statement date and due date
Reducing our billing cycles is one of the necessary actions as we move into a new billing system. This means that you will have a new statement date (when your bill is generated) and a new due date (when you need to pay your bill). Moving forward, you may still expect to receive your SKY bills at least ten days before your due date.
Due to the change in your bill period, proration may be applied to your subscription fee which may slightly increase or decrease your amount due in the first month of implementation of the new billing cycles.
3. Separate billing for SKY services
Subscribers who availed of both SKYcable and SKY Fiber, you will now receive two (2) separate billing statements for your cable TV and home internet services. We will also exert all efforts to ensure that you receive both bills at the same time.
Frequently Asked Questions
Reducing our bill generation process is one of the necessary actions as we move into a new billing system. Please refer to the table below as guide on the new statement and due dates with the corresponding bill period coverage.
|Statement Date||Bill Period||Due Date|
|1st of the month||1st to end of month||21st of the same month|
|7th of the month||7th of the current month to 6th of the following month||27th of the same month|
|13th of the month||13th of the current month to 12th of the following month||3rd of the succeeding month|
|19th of the month||19th of the current month to 18th of the following month||9th of the succeeding month|
|25th of the month||25th of the current month to 24th of the following month||15th of the succeeding month|
a. Statement of Accounts to be receivedGiven the reduced number of bill periods, it is possible for some subscribers to get two (2) bills on the first month of implementation. If your existing statement date and due date fall on the dates below, please expect 2 bills.
|Statement Date||Due Date|
|16th of the previous month||5th of the current month|
|21stth of the previous month||10th of the current month|
|3rd of the current month||23rd of the current month|
|4th of the current month||26th of the current month|
|6th of the current month||20th of the current month|
|8th of the current month||30th of the current month|
|9th of the current month||29th of the current month|
In the first month of implementation of your new bill cycle, proration may be applied to your subscription fee which might slightly increase your bill’s amount due for this month. Your amount due will return to your normal regular subscription fee in your next bills. After the first month of implementation, you may expect to receive only one bill at least ten days before your due date.
The due date is 20 days after the statement date and is generally fixed. Please refer to the table below for the new due dates corresponding to the new statement dates:
(20 days after Statement Date)
(20 days after Statement Date)
On Billing Period
Statement of Account (SOA)
For further inquiries, please send us a message by filling up this webform.