SKY Text Hotline to have updates starting July 16

October 30, 2020 09:43 AM

Dear SKY Kapamilya,

You can easily reach us for your service queries and requests through our text hotline 23662. Messages sent to and received via the SKY Text Hotline are free.

Note that on July 16, 2020, the keywords will change and require the addition of "SKY" prior to the specific keyword.

Please refer to this table for a complete list of new keywords to be sent to 23662 beginning that date.

SKY <space> INFO"SKY INFO"To request for a list of SKY Text Hotline keywords to be sent to your mobile number
SKY<space>MYACCT<space> <10 or 11-digit smartcard number or 12-digit alpha numeric cable modem MAC ID>"SKY MYACCT 12345678901"To get your account number
SKY<space>REPORT<space> <9-digit account number> "SKY REPORT 123456789"To report signal or connection issues
SKY<space>BILL<space> <9-digit account number>"SKY BILL 123456789"To request for a summary of your latest SKY bill to be sent to your mobile number
SKY<space>EBILL<space> <9-digit account number> "SKY EBILL 123456789"To enroll your account to eBill which will allow you to receive your statements of account via email
SKY<space>PAYINFO "SKY PAYINFO"To request for information on available payment options
SKY<space>SUBSCRIBE<space> <9-digit account number>"SKY SUBSCRIBE 123456789"To subscribe to an add-on service.
SKY<space>PPV<space> <9-digit account number>"SKY PPV 123456789"To subscribe to a pay-per-view offer

You may still send us a message through our web contact form.

On Service Applications for New Subscribers

New service applications may also be done via the Text Hotline. Simply text SKY<space>APPLY<space><your name> (eg SKY APPLY Juan dela Cruz) to 23662. A sales agent will call your mobile number to assist your inquiry.

Bacolod Hotline Number:
(034) 432 0051

Cebu (032) 421 1818
Dumaguete (035) 225 1010
Iloilo 0907 293 3653

Hotlines available 8am-8pm Mon-Sun


*To help serve you better, please prepare your account number when calling the hotline.